Shipping policy
Our Commitment to Reliable Delivery
We want every order to reach you quickly, safely, and with full visibility from the moment you check out to the moment your parcel arrives. Below you'll find everything you need to know about how we prepare, ship, and deliver your order.
Order Processing & Handling Time
Once your payment is confirmed, our team gets to work preparing your order for shipment. Orders are typically packed and handed over to our shipping carrier within 1-2 business days. Please note that handling time is separate from delivery time — it refers only to the time it takes us to prepare and dispatch your parcel, not the time it takes to reach you.
Estimated Delivery Time
After your order leaves our facility, delivery typically takes an additional 2-4 business days, depending on your location and the shipping carrier's own schedule. Taken together, most customers can expect their order to arrive within a combined window of handling plus transit time.
Shipping Destinations
We currently ship to the following countries:
- United States
- Spain
If your delivery address falls outside of these regions, our checkout will let you know that shipping is not currently available to your location.
Shipping Costs
We're pleased to offer free shipping on orders to our supported destinations. Any applicable shipping details, including the final cost and currency (displayed in EUR), will always be confirmed and shown at checkout before you complete your purchase, so there are never any surprises.
Order Tracking
As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and get a real-time estimate of when it will arrive.
Delayed, Lost, or Damaged Parcels
While we do everything we can to ensure a smooth delivery, issues can occasionally happen once a parcel is in the carrier's hands. If your order arrives damaged, appears to be lost, or hasn't reached you within the timeframe stated above, please contact us right away at contact@telovendo.site. Let us know your order number and describe the issue, and we will work with you to resolve it as quickly as possible.