Accessibility Statement

Our Commitment to Accessibility

We are committed to making our online store accessible to everyone, regardless of ability or the technology they use. We believe that everyone should be able to browse, shop, and interact with our site with dignity and ease, and we work on an ongoing basis to identify and remove barriers that could prevent this.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone. Accessibility is an ongoing effort, and we continually review and improve our website to raise its level of conformance over time.

Measures We Take to Support Accessibility

We take a number of steps to make our store easier to use for visitors of all abilities, including:

  • Meaningful alternative text: we provide descriptive alt text for images so that visitors using screen readers can understand their content and purpose.
  • Color contrast and scalable text: we aim for sufficient color contrast between text and backgrounds, and design text that can be resized without loss of content or functionality.
  • Keyboard operability: we work to ensure that key site functions can be operated using a keyboard alone, for visitors who do not use a mouse or touch screen.
  • Clear structure and plain language: we organize our pages with a logical heading structure and write in plain, straightforward language to make content easier to read and navigate.

Ongoing Limitations

Despite our best efforts, some parts of our website may not yet be fully accessible. This can be the case for older content, third-party tools, or features that are still being improved. We are actively working to identify and address these gaps as part of our continuous commitment to accessibility.

Reporting Accessibility Issues

Your feedback helps us improve. If you encounter any barriers while using our website, or if you need content provided in an alternative accessible format, please let us know by contacting us at contact@telovendo.site or by phone at +34679833673.

Please include a description of the issue you encountered, the page where it occurred, and, if possible, the assistive technology or browser you were using. This helps us investigate and resolve the issue more effectively.

Our Response

We take accessibility feedback seriously. Once we receive your message, we will review the issue and work to resolve it as promptly as possible.